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Privacy Policy – The Dog Walking Field

Last updated: 27-04-2026

1. Who we are

The Dog Walking Field is operated by Dog Walking Fields Ltd, a company registered in the United Kingdom.

If you have any questions about this policy or your data, contact us at:

Email: info@thedogwalkingfield.co.uk

2. What data we collect

We collect and process the following types of personal data:

Information you provide

  • Name
  • Email address
  • Phone number
  • Address information (including postcode)
  • Account login details

Booking and usage data

  • Booking history and preferences
  • Field locations used
  • Instructions or notes related to bookings

Payment data

Payments are processed securely via Stripe. We do not store full card details.

Location data

  • Your device location (if enabled) to show nearby fields
  • Approximate location based on postcode or device

Technical data

  • IP address
  • Device type, operating system, and app usage
  • Crash reports and performance data

Analytics data

We use tools such as Google Analytics and may use additional analytics providers in the future.

3. How we use your data

We use your data to:

  • Create and manage your account
  • Process bookings and payments
  • Show relevant fields near your location
  • Send booking confirmations and instructions
  • Contact you about urgent matters (e.g. booking issues or access problems)
  • Send marketing communications (offers, updates)
  • Improve our website and app performance
  • Prevent fraud and misuse

4. Legal basis for processing

We process your data under the following legal bases:

  • Contract – to provide booking services
  • Legitimate interests – improving services, fraud prevention, and operational management
  • Consent – for location services and marketing communications (where required)
  • Legal obligation – for accounting and regulatory requirements

5. Sharing your data

We only share your data where necessary:

  • Payment processors (e.g. Stripe)
  • Analytics providers (e.g. Google Analytics)
  • Hosting and IT service providers

We do not sell your personal data.

6. International transfers

Some of our service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place (such as standard contractual clauses).

7. Data retention

We retain personal data only as long as necessary for:

  • Providing services
  • Legal and accounting requirements
  • Legal and accounting requirements

8. Your rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing
  • Request restriction of processing
  • Request data portability

9. Marketing communications

We may send you marketing messages about offers and updates. You can opt out at any time using the unsubscribe option or by contacting us.

10. Location data

Location services are optional. You can disable location access at any time through your device settings.

11. Security

We implement appropriate technical and organisational measures to protect your personal data.

12. Cookies and tracking

Our website and app may use cookies and similar technologies for functionality, analytics, and performance monitoring.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website.